North of England
Commercial Procurement Collaborative

Training Documents

All the information you need in one place

Following a series of successful training events for members NOE CPC has made available a range of training resources to support you in a number of key areas: 

  • Customer excellence

  • How to have difficult conversations

  • Best practice bid writing

  • Developing effective service specifications

  • Business development

If you attended any of these training events then these documents will provide a useful summary of the session you attended. Alternatively, if you were unable to attend any of the training events then these resources may provide a good introduction to the subject.

For information on all our upcoming events please click here.

Choose and download the available training documents you need.

Please note: you will need to be a member and signed in to the website to access these documents.

Customer excellence

  • Customer excellence workshop overview - Autumn 2013
  • Customer excellence flyer

How to have difficult conversations

  • Worksheet 1 - Language patterns
  • Worksheet 2 - Mind sets
  • Worksheet 3 - Structure

Best practice bid writing

  • Example tender response 1
  • Example tender response 2
  • Example tender response 3
  • Task handout
  • Best practice bid writing presentation

Business development

  • PRST handout
  • Opportunity assessment

Developing effective service specifications

  • Flow diagram
  • Developing service specifications e-learning module